Travel agencies & tour operators
Bookings, costing, commissions and settlements in one place
Travel businesses run on spreadsheets far longer than they should. Every booking has a customer price, a supplier cost, a commission, sometimes a currency, and a settlement that lands weeks later. Keeping that straight by hand is where the money leaks.
What usually hurts
- Real profit per booking only known long after the trip is over
- Supplier settlements and commissions reconciled by hand, if at all
- Foreign currency bookings priced on yesterday's rate
- Invoicing and GST handled separately from the booking itself
- Cancellations and refunds tracked in a WhatsApp group
What I build for you
Booking and itinerary management
One record per booking carrying the customer, passengers, suppliers, costs, payments and documents from enquiry through to closure.
Live costing and margin
Customer price against supplier cost on every booking, so you know the margin before the trip departs, not after.
Commission and settlement tracking
What each supplier owes you and what you owe them, matched against statements automatically.
Multi-currency and forex
Bookings priced in any currency with the rate captured at the time, plus proper gain and loss treatment in the accounts.
Compliant invoicing
GST-correct invoices and credit notes generated straight from the booking, with the right treatment for each service type.
What the first three months look like
Every business is different, but this is the shape most engagements in this industry take.
- Weeks 1–2
Map one booking end to end
Follow a real booking from enquiry to final settlement, including the supplier costs, the commission, the currency and the refund path. The leaks show up quickly.
- Weeks 3–5
Design the booking record
One record per booking carrying customer, passengers, suppliers, costs, payments and documents — so nothing lives only in somebody's inbox.
- Weeks 6–9
Costing, invoicing and compliance
Live margin per booking, GST-correct invoices generated from the booking itself, and proper treatment of multi-currency transactions.
- Weeks 10–12
Settlement matching and go-live
Automated matching of supplier statements and commissions, then training and cutover with the old spreadsheets kept as backup for a month.
Services that fit this industry
Travel & tourism: common questions
It is normal, and it works right up until it does not. The usual breaking point is when nobody can say what a booking actually earned until months later. That is the signal it is time — and your spreadsheets are a genuinely useful starting specification.
Yes. The rate is captured at the time of booking, the margin is calculated in your reporting currency, and exchange gain or loss is treated properly in the accounts rather than quietly absorbed.
As first-class parts of the booking record, not exceptions bolted on afterwards. Cancellation charges, supplier refunds and customer refunds each get tracked, so a cancelled trip does not disappear from your numbers.
Other industries I work in
Pharmacy & healthcare retail chains
Built for batch, expiry, licences and thin margins
Retail & multi-store businesses
One live view across every branch
Money transfer, forex & remittance
Where compliance and reconciliation cannot slip
Want to talk about travel & tourism?
Thirty minutes, no sales pitch. Just a straight read on your situation.