Business & Technology Integration
Make your systems behave like one business
Your ERP, website, CRM, accounting software, marketplace listings, payment gateway and logistics partners each hold a piece of the truth. I connect them so a single order flows end to end without a human copying anything, and so the numbers agree across every system.
What you end up with
- One order, one truth, across every system it touches
- Marketplace, website and ERP inventory in sync in near real time
- Payment and settlement reconciliation that runs itself
- Integration failures caught by monitoring, not by an angry customer
Signs you need this
If two or three of these sound familiar, it is probably worth a conversation.
- The same order gets keyed into more than one system
- Your website, ERP and accounts each hold a different version of the truth
- An integration broke and nobody noticed for days
- Your software vendors each say the other one should handle it
- Reconciling systems against each other is somebody's regular job
What is actually delivered
Not a statement of intent — the concrete artefacts and outcomes you receive.
System-of-record decisions
A written decision on which system owns each piece of data — customers, stock, prices, orders. Most integration failures trace back to this never being settled, leaving two systems both convinced they are right.
Replay and recovery
The ability to safely re-run a failed period without creating duplicates, so an outage at a partner becomes an inconvenience rather than a day of manual repair.
Integration architecture
A documented map of every system, the data each owns, and the direction and frequency of every flow.
API & connector build
Reliable connectors with retries, idempotency, rate-limit handling and dead-letter queues — not brittle one-off scripts.
Data reconciliation
Automated checks that prove system A and system B agree, with exception reports when they do not.
Monitoring & alerting
Health checks and alerts so a broken sync is detected within minutes.
Runbook & handover
Documentation your team or your next developer can operate without calling me.
How the engagement runs
- 01
Inventory
Catalogue every system, owner, API capability and licence constraint.
- 02
Design
Decide the system of record for each entity and design flows around it.
- 03
Build & test
Connectors built with failure handling, tested against real production edge cases.
- 04
Operate
Monitoring, reconciliation and a runbook so it keeps working after handover.
Tech Integration: common questions
Usually yes. Scheduled file exchange, direct database reads, or in the worst case automating the interface itself will all beat manual re-entry. It is less elegant and needs more careful monitoring, but in twelve years I have found genuinely un-integrable systems perhaps twice.
A straightforward connection between two systems with decent APIs is usually a few weeks including testing. Complexity comes from edge cases — partial failures, duplicates, systems that disagree about what already happened — which is exactly where careless integrations break.
Connectors are built to fail loudly rather than silently, so a breaking change surfaces immediately through monitoring. The runbook handed over tells whoever is on duty what to check, and the design isolates each connector so one vendor's change cannot take down everything.
You do. It runs on your infrastructure with your credentials, and handover includes documentation written for a developer who has never spoken to me. Ongoing support is available but never required.
Rarely. Most modern platforms expose an API, a webhook, a scheduled export or at minimum a database view. Where none exists, a middleware layer with file or RPA-based exchange still beats manual re-entry. In twelve years I have found genuinely un-integrable systems perhaps twice.
It queues and retries rather than losing data, monitoring alerts on the failure, and the runbook tells whoever is on duty what to check. Designing for failure is the difference between an integration and a script.
Tech Integration in your industry
The problems look different in each of these, so the way I approach them differs too.
Services that usually go with this
ERP Implementation & Consulting
From selection to go-live, without the six-figure disaster
Business Process Automation
Remove the manual work that quietly eats your margin
Accounting, Reconciliation & Revenue Assurance
Stop losing money you never knew you were losing
Want a straight answer on your situation?
Thirty minutes, no pitch. I'll tell you what I would do and what it costs.