Illustrative example — replace with a real engagement before launch
Selling on its own website plus four marketplaces, the brand was overselling roughly 4% of orders and eating cancellation penalties and rating damage. We built a single inventory truth with near-real-time propagation to every channel, plus automated settlement reconciliation.
ERP designated as the system of record, with reserved-stock logic and per-channel buffers so fast-moving SKUs never exposed the last units to five channels at once.
Stock changes pushed to every channel within seconds via webhooks, with idempotent retries and a dead-letter queue so a marketplace API outage never lost an update.
Automated import and matching of marketplace settlement files against orders, surfacing fee discrepancies and short payments as an exception report.
Return receipt tied to condition grading, automatically restocking sellable units and writing off the rest.
“We found short payments in the first month that more than covered the project.”
A four-branch pharma distributor ran inventory in one system, billing in another and accounts in spreadsheets. Batch and expiry tracking existed only in a storekeeper's memory. We consolidated onto a single ERP with batch-level traceability and automated the reconciliation that three people were doing by hand.
Production planning ran on a whiteboard, job cards were paper, and quality data was typed into Excel twice. We digitised the shop floor flow and automated the reporting layer above it, without replacing the ERP the company had already invested in.
Sixty independent store owners were each negotiating alone and paying distributor rates. We designed the aggregation model, proved it manually with a twelve-store pilot, then built the shared ordering and settlement platform that now runs the network.
Most of these started with a 30-minute call and an honest diagnosis.